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Stop Utility Service

  1. Complete and submit the form below to stop your utility service. We request five working days notice to stop service. Stop service date must fall on Monday through Friday, excluding holidays. For more information, contact the Utility Billing Department at 319.248.1715.

  2. Account Information

  3. Account Type*

  4. If you are a renter, the stop service date is typically your lease end date. If you are an owner, the stop service date is typically your closing date. Stopping service prior to the lease end date or closing date may result in an incorrect billing period.

  5. Landlord Information (complete if you are a renter)

  6. Deposit

    If you have a deposit, it will be applied to the final bill and any remainder will be refunded to the account holder. Deposit refunds are processed two to four weeks after the termination of service and are mailed to the account holder separately from the final bill.

  7. If you select "Receive email copy," please add noreply@civicplus.com to your email address book or safe sender list.

  8. Leave This Blank:

  9. This field is not part of the form submission.